Privacy Policy
Effective date: July 29, 2026
AshForge LLC (“AshForge,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, join the AshForge Journal, contact us, make a purchase, or otherwise interact with AshForge.
This policy applies to the AshForge website and related online services. It does not govern third-party websites or services that maintain their own privacy policies.
1. INFORMATION WE COLLECT
Information you provide
We may collect information that you voluntarily provide, including:
• Name and email address
• Billing and shipping addresses
• Telephone number
• Order and transaction details
• Newsletter preferences and consent
• Messages, questions, reviews, survey responses, or customer-support communications
• Other information you choose to provide
Please do not submit sensitive medical or health information through general contact forms.
Information collected automatically
When you visit the website, Wix and other authorized service providers may automatically collect information such as:
• Internet Protocol address
• Browser, device, and operating-system information
• Pages viewed and actions taken
• Referring website or source
• Approximate location derived from an IP address
• Date, time, and duration of visits
• Cookie and similar-technology identifiers
Payment information
Payments are processed by Wix and/or the payment provider available during checkout. AshForge does not receive or store complete payment-card numbers. Payment providers process information under their own privacy policies and security practices.
2. HOW WE COLLECT INFORMATION
We collect information:
• Directly from you when you place an order, complete a form, subscribe, or contact us
• Automatically through cookies, analytics, and similar technologies
• From Wix and service providers that help operate the website and fulfill transactions
• From social-media platforms or other services when you choose to interact with AshForge through them
3. HOW WE USE INFORMATION
We may use information to:
• Operate, maintain, and improve the website
• Process payments and fulfill, ship, and support orders
• Respond to questions and provide customer service
• Send order confirmations and other transactional communications
• Send AshForge Journal emails when you have subscribed
• Personalize content and understand how visitors use the website
• Maintain security, prevent fraud, and troubleshoot technical issues
• Keep appropriate business and tax records
• Comply with legal obligations and enforce our policies
• Carry out another purpose disclosed when information is collected
4. WHEN WE DISCLOSE INFORMATION
We may disclose information to:
• Wix, which hosts and supports the website
• Payment processors and financial-service providers
• Shipping carriers and fulfillment providers
• Email, customer-support, analytics, security, and technical-service providers
• Accountants, attorneys, insurers, and other professional advisers
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or property
• A successor or prospective successor in connection with a merger, financing, sale, reorganization, or transfer of business assets
• Other parties when you direct us or provide consent
Service providers may use information only as permitted by their agreements and applicable law.
AshForge does not knowingly sell personal information for money. Some privacy laws define “sale” or “sharing” more broadly, particularly in connection with analytics or advertising technologies. Where applicable, visitors may use available cookie controls or contact us regarding their privacy choices.
5. COOKIES AND ANALYTICS
The website may use essential cookies required for security, shopping-cart functions, account features, and basic operation. With appropriate consent where required, it may also use functional, analytics, or marketing cookies.
Cookies and similar technologies may help us remember preferences, understand website performance, prevent fraud, and improve the customer experience.
You can manage cookies through the website’s consent banner, when available, and through your browser settings. Blocking certain cookies may affect website functionality.
6. EMAIL COMMUNICATIONS
If you join the AshForge Journal, we may send botanical notes, recipe announcements, product news, pilot-kit updates, and related AshForge communications.
You may unsubscribe at any time by using the unsubscribe link in an email or contacting us at info@ashforge.co. Unsubscribing from marketing does not prevent necessary transactional messages concerning orders, accounts, or customer-service requests.
7. DATA RETENTION
We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, tax, security, dispute resolution, and legal compliance.
Retention periods vary according to the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
8. DATA SECURITY
AshForge and its service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
No website, storage system, or electronic transmission can be guaranteed completely secure. You should use care when transmitting information online and protect any account credentials associated with the website.
9. YOUR PRIVACY CHOICES AND RIGHTS
Depending on your location, you may have rights concerning your personal information, including the right to:
• Request access to certain information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a portable copy of certain information
• Withdraw consent where processing relies on consent
• Opt out of certain marketing, targeted advertising, sale, or sharing practices
• Appeal certain decisions regarding a privacy request
• Receive equal service without unlawful discrimination for exercising privacy rights
To submit a request, email info@ashforge.co with “Privacy Request” in the subject line. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.
10. CHILDREN’S PRIVACY
The website is intended for a general audience and is not directed to children under 13. AshForge does not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information, please contact us at info@ashforge.co so we can review and, where appropriate, delete it.
11. THIRD-PARTY SERVICES AND LINKS
The website may contain links to third-party websites, social-media platforms, payment services, or other services. AshForge does not control their privacy or security practices. Review the privacy policy of any third-party service before providing information.
12. INTERNATIONAL DATA PROCESSING
Wix and other service providers may process or store information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, service providers use appropriate safeguards for international transfers.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date.
Material changes may also be communicated through the website or by another appropriate method.
14. CONTACT ASHFORGE
Questions, requests, or concerns about this Privacy Policy may be directed to:
AshForge LLC
Raleigh, North Carolina
Email: info@ashforge.co